Jacop is not responsible for lost or stolen goods that occur during the return shipment.
Jacop accepts returns or exchanges of undamaged, unused items within 7 days of the delivery date. All sales are final after 7 days.
Returns must include all original receipts, tags, and packaging.
Jacop will make a full refund, including (possible) shipping costs from Jacop to the customer. However, Jacop will withhold a reimbursement for return costs that depends on the origin of the return shipment:
– Within the Netherlands: free returns
To return or exchange items, you must request a return authorization by contacting Jacop.
Please note that items on sale are not eligible for return.
Refunds are processed in the form in which the returned product is received.
The refund will be credited to your original payment method. If the entire order is returned, a refund will include shipping. Check the complete information above.
It can take up to 10 days for your refund to be processed.
Jacop reserves the right to refuse returns that do not comply with the return policy.
Returns that do not meet the conditions set out in Jacop’s return policy can be returned to the original shipping address at Jacop’s sole discretion.
All SALE purchases are final.
SEND ALL RETURN SHIPMENT TO:
Jacop, Reitzstraat 3C, 1091VZ Amsterdam.